1. Our Role as Technology Provider
X9 Fintech Solutions FZC provides software technology and platform solutions to licensed brokers, trading firms, and financial institutions. We do not:
What We Do NOT Do:
- Hold, manage, or custody client funds
- Provide financial services or investment advice
- Execute trades or act as a broker
- Offer financial products or instruments
- Guarantee trading outcomes or profits
2. Technology Platform Risks
2.1 System Availability and Downtime
Like all software systems, our platform may experience:
- Scheduled Maintenance: Planned downtime for updates and improvements
- Unscheduled Outages: Unexpected system failures or technical issues
- Performance Degradation: Slower response times during high usage periods
- Feature Limitations: Temporary unavailability of certain platform features
2.2 Data and Connectivity Risks
- Internet Connectivity: Your internet connection may affect platform access
- Data Feed Delays: Market data may be delayed or temporarily unavailable
- Third-Party Dependencies: Reliance on external services and data providers
- Browser Compatibility: Platform performance may vary across different browsers
⚠️ Impact on Users:
Technical issues may temporarily prevent access to the platform or affect the display of information. Users should have alternative means of managing their trading activities.
3. Software and Security Risks
3.1 Software Bugs and Errors
- Display Errors: Incorrect information display due to software bugs
- Calculation Errors: Potential errors in automated calculations or reporting
- User Interface Issues: Problems with buttons, forms, or navigation
- Data Synchronization: Delays or errors in data updates across the platform
3.2 Cybersecurity Risks
- Unauthorized Access: Risk of account compromise through various attack vectors
- Phishing Attacks: Fraudulent attempts to obtain login credentials
- Malware: Malicious software that could affect user devices
- Data Breaches: Potential unauthorized access to user information
🔐 Security Measures:
We implement industry-standard security measures including encryption, secure authentication, and regular security audits. However, no system is completely immune to security risks.
Users are responsible for maintaining the security of their own devices and login credentials.
4. Integration and Third-Party Risks
4.1 Third-Party Service Dependencies
Our platform integrates with various third-party services:
- Market Data Providers: Delays or errors in market data feeds
- Cloud Infrastructure: Dependency on cloud service providers
- Authentication Services: Third-party identity verification systems
- Payment Processors: External payment processing services
4.2 API and Integration Risks
- API Changes: Third-party API modifications may affect functionality
- Rate Limiting: Restrictions on API usage may impact performance
- Version Compatibility: Updates may cause temporary compatibility issues
- Service Discontinuation: Third-party services may be discontinued
5. User Responsibility and Limitations
5.1 User Device and Environment
Platform performance depends on your:
- Device Specifications: Hardware capabilities and operating system
- Internet Connection: Speed, stability, and reliability of your connection
- Browser Settings: Browser version, settings, and extensions
- Security Software: Antivirus and firewall settings may affect performance
5.2 User Account Security
🔒 Your Security Responsibilities:
- Keep login credentials secure and confidential
- Use strong, unique passwords
- Enable two-factor authentication when available
- Log out of shared or public computers
- Report suspicious activity immediately
6. Financial Risk Disclaimer
⚠️ Important Financial Disclaimer
X9 Fintech Solutions FZC is not responsible for any financial losses that may occur from trading activities conducted using our platform.
- We do not provide investment advice or trading recommendations
- Trading decisions are made by users or their chosen financial service providers
- Financial risks are assumed by the licensed brokers and their clients
- Users should understand trading risks before using any trading platform
7. Service Level and Support
7.1 Technical Support
We provide technical support for platform-related issues:
- Platform Functionality: Help with using platform features
- Technical Issues: Assistance with technical problems
- Account Access: Support for login and access issues
- Bug Reports: Reporting and tracking of software issues
7.2 Support Limitations
We Do Not Provide:
- Financial advice or trading recommendations
- Account management or trading services
- Dispute resolution for trading activities
- Regulatory compliance advice
- Legal or tax advice
8. Updates and Changes
8.1 Platform Updates
We regularly update our platform to:
- Fix bugs and improve performance
- Add new features and functionality
- Enhance security measures
- Maintain compatibility with third-party services
8.2 Change Management
- Advance Notice: We aim to provide notice of major changes
- Testing: Updates are tested, but may still contain issues
- Rollback: We may need to reverse updates if problems occur
- User Adaptation: Users may need to adapt to interface changes
9. Liability and Warranties
9.1 Service Availability
While we strive for high availability, we cannot guarantee:
- 100% uptime or uninterrupted service
- Error-free operation of all platform features
- Compatibility with all devices and browsers
- Immediate resolution of technical issues
9.2 Limitation of Liability
Legal Disclaimer
Our liability is limited to providing technology solutions and platform access. We are not liable for:
- Financial losses from trading activities
- Indirect or consequential damages
- Loss of profits or business opportunities
- Third-party service failures
- User device or connectivity issues
10. User Acknowledgment
By using our technology platform, you acknowledge that:
- You understand this is a technology platform, not a financial service
- You accept the inherent risks of using software technology
- You are responsible for your own device and internet security
- You will not hold X9 Fintech Solutions FZC liable for technology-related issues
- You understand our role as a technology provider only
📞 For Trading-Related Risks:
Contact your licensed broker or financial service provider for information about trading risks, financial advice, and regulatory compliance matters.
11. Contact Information
For technology platform support and technical issues:
Technical Support: [email protected]
Platform Issues: [email protected]
General Inquiries: [email protected]
Note: We provide technical support only. For trading-related questions, contact your broker or financial service provider.